Refund policy

How do I return my item?

We want all customers to have a simple and hassle-free experience, we offer a 90-day hassle-free return policy, within 90 days please either return your item for a refund or an exchange.

Please follow the process below:

  1. Prepare your parcel, if possible use the original packaging to repack the item.
  2. Click Here to download the return form, if you are unable to download this, note down the following information and place this inside the parcel

          -Order Number



         -Contact Telephone

  1. Post the item back to the following address, please use a secure service as it is your responsibility until the parcel reaches us.

Our Return Address is:

4Feetshoes Returns

83-89 Vale Road


N4 1PP

When will I receive my refund?

We aim to process refunds within 3 working days of receiving them, we will refund the same payment method used to place the order

I want to exchange my order, what do I do?

Please follow the above steps and let us know what item you would like us to exchange with, we will exchange this within 3 working days of receiving the item back and credit your account should there be a difference in value.

In-Store Policy

The above policy applies to all orders placed on and the instore policy will differ.